Terms of service
Last updated: July 28, 2026
These Terms of Service govern your access to and use of petalora.space, including all content, products, features, and services made available by Petalora.
By visiting our website, creating an account, or placing an order, you agree to these Terms of Service. Please read them carefully before using the website.
1. About Petalora
Petalora is an online retailer founded in 2023 and operating from:
818 Nicolum Crt
North Vancouver, BC V7H 2R8
Canada
Throughout these Terms, “Petalora,” “we,” “us,” and “our” refer to the operator of petalora.space. “You” and “your” refer to any visitor, customer, account holder, or user of the website.
2. Eligibility
By using our website, you confirm that:
- You have reached the age of majority in your place of residence.
- You have the legal capacity to enter into a binding agreement.
- The information you provide is accurate, complete, and current.
- You will use the website only for lawful purposes.
Minors may use the website only with the involvement and permission of a parent or legal guardian.
3. Website Use
You may not use the website:
- For unlawful, fraudulent, abusive, or deceptive activity.
- To violate the rights of Petalora or any third party.
- To distribute malware, viruses, harmful code, or automated attacks.
- To scrape, copy, reproduce, or commercially exploit website content without permission.
- To interfere with website security, performance, or availability.
- To place fraudulent orders or conduct unauthorised payment activity.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
4. Product Information
We make reasonable efforts to display product descriptions, dimensions, colours, materials, photographs, features, and availability accurately.
However:
- Colours may appear differently depending on screen settings and lighting.
- Product measurements may have reasonable manufacturing tolerances.
- Packaging may vary without affecting the primary function of the product.
- Decorative or handmade-style products may contain minor variations.
We may correct errors, update information, or modify product details at any time.
5. Prices and Currency
Prices are displayed in the currency selected or presented at checkout.
Prices may change without prior notice. A price change will not normally affect an order already accepted by us.
Customers are responsible for reviewing the total price, discount, shipping terms, taxes, duties, and order details before completing checkout.
6. Orders and Acceptance
Submitting an order does not guarantee acceptance.
We reserve the right to reject, limit, or cancel an order for reasons including:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraud or unauthorised payment.
- Shipping restrictions.
- Unusual order quantities.
- Technical or inventory errors.
- Violation of these Terms.
An order is generally considered accepted once payment has been successfully authorised and the order enters fulfilment.
If we cancel an order after payment, the amount paid for the cancelled item will be refunded.
7. Billing Information
You agree to provide current, accurate, and complete billing and payment information.
You represent that you are authorised to use the selected payment method. Petalora may use third-party payment processors to securely complete transactions.
We do not guarantee that every payment method will be available in every country.
8. Promotions and Discount Codes
Promotions, discount codes, bundles, and special offers may be subject to separate conditions.
Unless otherwise stated:
- Only one discount code may be used per order.
- Discounts cannot be applied retroactively.
- Promotions may not be exchanged for cash.
- Offers may be changed or withdrawn before an order is placed.
- Certain products may be excluded.
Abuse of a promotion may result in order cancellation.
9. Shipping and Delivery
Petalora provides free standard shipping worldwide.
Estimated delivery is generally 7 to 10 business days, unless otherwise stated at checkout. Delivery estimates are not guaranteed and may be affected by customs, carrier delays, weather, local disruptions, public holidays, or incorrect address details.
Full shipping terms are contained in our Shipping Policy.
10. Returns and Refunds
Petalora offers free returns and refunds within 30 days of delivery, subject to eligibility requirements.
Please review our Return and Refund Policy before submitting a request.
11. Intellectual Property
The website and its content, including branding, text, graphics, photographs, product presentation, logos, icons, layout, and design elements, are owned by or licensed to Petalora.
You may use the website for personal, non-commercial shopping purposes only.
You may not copy, reproduce, distribute, modify, publish, sell, licence, or commercially exploit protected content without prior written permission.
12. Third-Party Services
Our website may contain third-party applications, payment services, analytics tools, social-media features, or external links.
Petalora does not control third-party websites or services and is not responsible for their independent terms, security, content, or privacy practices.
Your use of third-party services may be subject to separate agreements.
13. Reviews and User Content
If you submit a review, photograph, comment, testimonial, or other content, you confirm that:
- You own or have permission to use the submitted content.
- The content is accurate and based on a genuine experience.
- The content does not violate privacy, intellectual-property, or other legal rights.
- The content is not unlawful, threatening, defamatory, obscene, deceptive, or malicious.
You grant Petalora a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish submitted content for business and promotional purposes.
We may remove content that violates these Terms.
14. Disclaimer of Warranties
To the fullest extent permitted by law, the website and its services are provided on an “as available” basis.
We do not guarantee that:
- Website access will always be uninterrupted or error-free.
- Every product will always remain available.
- All minor technical issues will be corrected immediately.
- The website will meet every individual preference or purpose.
Nothing in these Terms excludes warranties or guarantees that cannot legally be excluded.
15. Limitation of Liability
To the fullest extent permitted by law, Petalora will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.
Where liability cannot be excluded, Petalora’s liability will be limited only to the extent permitted by applicable law.
This section does not limit liability for fraud, wilful misconduct, or any liability that cannot legally be restricted.
16. Indemnification
You agree to indemnify and hold harmless Petalora and its representatives from claims, damages, losses, and reasonable costs arising from:
- Your unlawful use of the website.
- Your violation of these Terms.
- Your infringement of another person’s rights.
- Content submitted by you.
This obligation applies only to the extent permitted by law.
17. Privacy
Our collection, use, and handling of personal information are described in our Privacy Policy.
Canadian private-sector privacy requirements establish rules for collecting, using, disclosing, securing, and providing access to personal information in commercial activities.
18. Governing Law
These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein, without limiting mandatory consumer rights available in another jurisdiction.
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.
20. Changes to These Terms
We may update these Terms to reflect operational, legal, or regulatory changes.
The latest version will be posted on petalora.space with an updated effective date. Continued use after publication constitutes acceptance to the extent permitted by law.
21. Contact
Questions about these Terms may be sent to:
Petalora
818 Nicolum Crt
North Vancouver, BC V7H 2R8
Canada
Email: support@petalora.space
Phone: +1 (604) 988-0111