Refund policy

Last updated: July 28, 2026

Thank you for shopping at Petalora. We want you to feel confident and satisfied with every purchase. This Return and Refund Policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds for orders placed through petalora.space.

1. 30-Day Free Return Policy

Petalora offers free returns and refunds within 30 days of delivery.

To qualify for a return, the item must:

Be returned within 30 days after the confirmed delivery date.
Be unused, unworn, and in its original condition.
Include all original packaging, labels, accessories, protective materials, and inserts.
Show no signs of wear, alteration, damage, misuse, staining, fragrance, or improper storage.
Be accompanied by valid proof of purchase or the original order number.

Returns that do not meet these conditions may be declined.

2. How to Request a Return

Before returning an item, please contact our customer support team at:

Email: support@petalora.space

Please include:

Your full name.
Your order number.
The product you wish to return.
The reason for the return.
Clear photographs if the item is damaged, defective, incorrect, or incomplete.

Our team will review your request and provide return instructions. Please do not send any item back without first receiving authorization from Petalora.

3. Free Return Shipping

Approved returns submitted within the 30-day return period qualify for free return shipping.

Where available, Petalora will provide a prepaid return label or another approved return method. Customers must follow the return instructions provided by our support team.

Petalora is not responsible for packages sent to an incorrect address, returned without authorization, or shipped using a method that was not approved by us.

4. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Arrives damaged.
Contains a manufacturing defect.
Is materially different from the product ordered.
Contains the wrong item, colour, style, or quantity.
Is missing an item or essential accessory.

Please provide clear photographs or video evidence of the product, packaging, shipping label, and visible issue. Once verified, we may offer a replacement, refund, or another appropriate resolution at no additional cost.

Minor differences in colour, finish, texture, or appearance caused by lighting, screen settings, photography, or handmade design characteristics are not normally considered defects.

5. Non-Returnable Items

For hygiene, safety, and product-integrity reasons, the following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

Items showing signs of use or wear.
Products altered, repaired, washed, or modified after delivery.
Items missing original components or packaging.
Gift cards.
Final-sale or clearance items clearly marked as non-returnable before purchase.
Personalised or custom-made products.
Items returned after the 30-day period.

Nothing in this section limits any mandatory rights available under applicable consumer-protection law.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

For the fastest service, please request a return for the original item and place a new order for the preferred product after your return has been approved.

If an exchange is offered, it remains subject to stock availability and approval by our customer support team.

7. Refund Processing

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5 to 10 business days after approval for the refund to appear, depending on your bank, card issuer, or payment provider.

Original expedited shipping charges, where applicable, are non-refundable unless:

The item was damaged, defective, or incorrect.
The order was cancelled in accordance with applicable law.
Petalora expressly agrees otherwise.

8. Order Cancellations

Orders may be cancelled before they enter processing or shipment.

Please contact us immediately at support@petalora.space. We cannot guarantee cancellation after an order has been processed, fulfilled, or transferred to the carrier.

If cancellation is no longer possible, the customer may request a return after delivery under this policy.

9. Refused and Unclaimed Deliveries

Customers are responsible for providing a complete and accurate shipping address and for collecting deliveries when required.

If an order is returned because it was refused, unclaimed, or addressed incorrectly, please contact us. We will review the circumstances and determine the available resolution.

Additional shipping costs may apply when redelivery is required because of incorrect customer-provided information.

10. Late or Missing Refunds

If an approved refund has not appeared:

Review your bank or card statement again.
Contact your card issuer or payment provider.
Contact your financial institution, as processing delays may apply.
Email support@petalora.space if the refund is still missing.

11. Consumer Rights

This policy is intended to operate alongside applicable consumer-protection laws. It does not exclude or restrict any legal right that cannot lawfully be excluded.