Shipping policy

Last updated: July 28, 2026

This Shipping Policy applies to purchases made through petalora.space.

1. Free Worldwide Shipping

Petalora provides free standard shipping worldwide on eligible orders placed through our website.

There is no minimum purchase requirement unless a different condition is clearly displayed during a specific promotion.

Free shipping applies to standard delivery. Optional expedited services, when available, may involve an additional charge displayed at checkout.

2. Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully authorised.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may take longer during:

  • Major promotions.
  • Holiday periods.
  • New product launches.
  • High-volume sales events.
  • Inventory checks.
  • Address or payment verification.

Processing time is separate from delivery time.

3. Estimated Delivery Time

Estimated standard delivery is 7 to 10 business days after the order has been processed and shipped.

This timeframe is an estimate rather than a guaranteed delivery date.

Delivery may take longer because of:

  • Customs processing.
  • International border inspections.
  • Weather conditions.
  • Carrier disruptions.
  • Local postal delays.
  • Remote delivery locations.
  • Public holidays.
  • Incorrect or incomplete addresses.
  • Events outside our reasonable control.

4. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

When tracking is available, a shipping confirmation containing the tracking number or tracking link will be sent after dispatch.

Tracking information may take several business days to update after the carrier receives the package.

5. Multiple Packages

Products in the same order may occasionally be shipped separately because of product location, package size, stock availability, or fulfilment requirements.

When this occurs:

  • Separate tracking numbers may be provided.
  • Packages may arrive on different dates.
  • No additional standard shipping charge will be imposed because of split delivery.

6. Shipping Addresses

Customers must provide a complete and accurate shipping address, including:

  • Full recipient name.
  • Street address.
  • Apartment, suite, or unit number.
  • City.
  • Province, state, or region.
  • Postal or ZIP code.
  • Country.
  • Valid phone number where required.

Petalora is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

7. Address Changes

Contact us immediately at support@petalora.space if an address correction is required.

We will attempt to update the address before fulfilment, but changes cannot be guaranteed after processing or shipment.

Once a package has entered the carrier’s network, the carrier’s address-change rules may apply.

8. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, handling fees, or other government charges.

Unless otherwise stated at checkout, these charges are not included in the product price and are the responsibility of the recipient.

Petalora does not control customs assessments and cannot guarantee whether charges will apply.

Customers are responsible for complying with the import rules of the destination country.

9. Delayed Orders

If tracking has not updated or your order appears delayed, please contact us at support@petalora.space with your order number.

We may ask customers to allow additional time for carrier or customs processing before a package is classified as missing.

We will assist with reasonable carrier enquiries but cannot control delays caused by customs authorities or third-party carriers.

10. Lost Packages

A package may be treated as lost after:

  • The carrier confirms the loss.
  • Tracking shows no meaningful progress for an extended period.
  • A reasonable investigation has been completed.

Where loss is verified, Petalora may provide a replacement or refund, depending on availability and the circumstances.

11. Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it:

  1. Check the mailbox and all areas around the delivery location.
  2. Ask household members, neighbours, reception staff, or building management.
  3. Confirm the shipping address in your order confirmation.
  4. Contact the local carrier.
  5. Contact support@petalora.space for assistance.

Please report the issue promptly. Investigations may be limited by the carrier’s reporting deadlines.

12. Damaged Packages

If the parcel or product arrives damaged:

  • Keep all original packaging.
  • Photograph the outer package, shipping label, internal packaging, and product.
  • Contact support@petalora.space promptly.

We will assess the issue under our Return and Refund Policy.

13. Refused and Unclaimed Shipments

If a package is refused or remains unclaimed, it may be returned to the sender.

Once returned, please contact us so we can review whether redelivery, store credit, or a refund is appropriate.

Additional charges may apply if the shipment was refused without valid reason or could not be delivered because of incorrect customer information.

14. Shipping Restrictions

We aim to ship worldwide, but delivery may be unavailable to certain locations because of:

  • Carrier restrictions.
  • Local import rules.
  • Trade restrictions.
  • Service interruptions.
  • Safety concerns.
  • Legal requirements.

If we cannot ship an accepted order, we will contact the customer and issue an appropriate refund.

15. Contact Us

For shipping assistance, contact:

Petalora
818 Nicolum Crt
North Vancouver, BC V7H 2R8
Canada

Email: support@petalora.space
Phone: +1 (604) 988-0111
Website: petalora.space