Contact information

Last updated: July 28, 2026

Contact Petalora

Thank you for visiting Petalora. Our customer support team is available to assist with product questions, order updates, shipping concerns, returns, refunds, and general enquiries.

Business Information

Business name: Petalora
Website: petalora.space
Year established: 2023

Business address:
818 Nicolum Crt
North Vancouver, BC V7H 2R8
Canada

Customer support email:
support@petalora.space

Telephone:
+1 (604) 988-0111

Customer Support Enquiries

You may contact us regarding:

  • Product specifications and availability.
  • Assistance before placing an order.
  • Order confirmation or payment questions.
  • Shipping and tracking updates.
  • Address corrections.
  • Damaged, defective, missing, or incorrect items.
  • Return and refund requests.
  • Website or account issues.
  • Business and partnership enquiries.
  • Legal or intellectual-property notices.

Email Support

For the fastest assistance, email:

support@petalora.space

Please include your order number and the email address used at checkout when contacting us about an existing order.

For product issues, include clear photographs where appropriate.

Telephone Support

You may reach Petalora at:

+1 (604) 988-0111

Telephone availability may vary depending on business days, holidays, and call volume. Email is recommended for matters requiring documents, photographs, order records, or written confirmation.

Response Times

We aim to respond to customer enquiries within one to two business days.

During holidays, promotions, or periods of unusually high demand, responses may take longer. Messages are handled in the order received.

Written Correspondence

Written correspondence may be sent to:

Petalora
818 Nicolum Crt
North Vancouver, BC V7H 2R8
Canada

Please note that returns must not be sent to this address unless our customer support team has specifically confirmed that it is the authorised return destination.

Return Requests

To request a return, email support@petalora.space before sending the product.

Include:

  • Full name.
  • Order number.
  • Item being returned.
  • Reason for return.
  • Relevant photographs, where applicable.

Please review our Return and Refund Policy for full eligibility requirements.

Shipping Enquiries

For shipping assistance, provide:

  • Order number.
  • Recipient name.
  • Delivery address.
  • Tracking number, when available.
  • A brief description of the issue.

Please review our Shipping Policy for estimated delivery periods and international shipping information.

Legal Notices

Formal legal notices should be clearly marked “Legal Notice” and sent to:

Email: support@petalora.space

or by mail to:

Petalora
818 Nicolum Crt
North Vancouver, BC V7H 2R8
Canada

Privacy Enquiries

Questions concerning personal information, privacy requests, or data handling may be sent to support@petalora.space with the subject line:

Privacy Request

We may request reasonable information to verify identity before processing a privacy-related request.

Complaints

We take customer concerns seriously.

Please provide:

  • Your full name and contact details.
  • Your order number, if applicable.
  • A clear description of the issue.
  • Supporting documents or photographs.
  • Your preferred resolution.

We will review the concern and respond as promptly as reasonably possible.